Perth Website Accessibility Review - Bylaw Guide

Technology and Data Western Australia 3 Minutes Read · published February 11, 2026 Flag of Western Australia

Introduction

In Perth, Western Australia, organisations must make public websites accessible to people with disability. This guide explains how to request a website accessibility review from the City of Perth and how access issues intersect with federal anti‑discrimination law. It covers who to contact locally, what to expect in review and enforcement, and practical steps to report, escalate or appeal decisions in Perth.

Begin by collecting screenshots, page URLs and a short description of the barrier.

How to request a review

Start with the organisation that operates the website. For City of Perth web content, use the official contact or feedback channels to lodge an accessibility request; include the page URL, the assistive technology or device you used, and sample steps to reproduce the problem. You can also request an internal review if you are not satisfied with the initial response. For City of Perth contact details see the official contact page Contact the City of Perth[1].

  • Provide the affected page URL and a short statement of the problem.
  • Attach screenshots, video or a brief transcript of the barrier.
  • Note dates and times when the issue was observed.

Penalties & Enforcement

Website accessibility complaints in Perth may be handled in three ways: internal remediation by the website operator, conciliation via the Australian Human Rights Commission, or court proceedings under the Disability Discrimination Act 1992. Specific municipal bylaw fines for website accessibility are not commonly published on city pages; enforcement usually follows anti‑discrimination procedures rather than an express local bylaw penalty amount. For federal complaint and role of the Human Rights Commission see the Commission guidance Making a complaint[2], and for the primary legislation see the Commonwealth consolidated act Disability Discrimination Act 1992[3].

Municipal website issues are often resolved by remediation rather than immediate fines.
  • Fine amounts: not specified on the cited page.
  • Escalation: first, internal remediation; then conciliation; finally court action if unresolved.
  • Non-monetary sanctions: compliance orders, injunctions or court-ordered remedies may be available under federal law.
  • Enforcer: Australian Human Rights Commission for discrimination complaints; City of Perth for internal service requests and compliance with its policies.
  • Appeals/review: internal review requests to the website owner, then conciliation through the AHRC, then courts; statutory time limits for lodge/bringing proceedings are not specified on the cited page.

Common violations

  • Missing alternative text for images — typically remediated by updating content.
  • Forms inaccessible to keyboard users — may require code changes.
  • Poor heading structure and unlabelled controls — content updates are common remedies.

Applications & Forms

There is no standard municipal “website accessibility complaint form” published nationally; many organisations accept written requests by email or web feedback forms. For City of Perth specific submission channels, use the official contact page referenced above Contact the City of Perth[1]. If no form is published, submit a written request with evidence and request a response within a stated timeframe.

Action steps

  • Step 1: Document the issue and gather evidence (URLs, screenshots).
  • Step 2: Contact the website operator via official channels and request remediation.
  • Step 3: If unresolved, lodge a discrimination complaint with the Australian Human Rights Commission for conciliation.
  • Step 4: If conciliation fails, obtain legal advice about court remedies under the Disability Discrimination Act.
Keep records of all correspondence and response times to support conciliation or court processes.

FAQ

How long will a City of Perth website review take?
Timeframes are not specified on the City contact page; response times vary by request and complexity — ask for an estimated completion date when you lodge your request.[1]
Can I use the Human Rights Commission for help?
Yes — the Australian Human Rights Commission handles discrimination complaints and offers conciliation services.[2]
Are there fines for inaccessible websites in Perth?
Specific municipal fine amounts are not specified on the cited city pages; enforcement commonly proceeds via conciliation and court remedies under federal law.[3]

How-To

  1. Prepare evidence: collect URLs, device/OS/browser details, and screenshots or recordings.
  2. Contact the website operator (for City of Perth use official contact channels) and request remediation, quoting specific examples.
  3. If the operator does not resolve the issue, lodge a complaint with the Australian Human Rights Commission for conciliation.
  4. If conciliation fails, seek legal advice about court options under the Disability Discrimination Act.

Key Takeaways

  • Start with the website operator and provide clear evidence.
  • Use the Australian Human Rights Commission for discrimination complaints and conciliation.
  • Monetary penalties for municipal website accessibility are not commonly published; remedies often follow federal processes.

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